Política de privacidad

Last updated: August 2026

MedEase China respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored and shared when you visit our website, contact us, or request international patient coordination services.

1. Information We May Collect

When you use our website or contact MedEase China, we may collect information that you voluntarily provide, including:

Nombre
Email address
Telephone or WhatsApp number
Country or region
Preferred language
Travel or appointment information
Information about the medical service, screening, examination or specialist care you are seeking
Medical records, examination reports or other documents that you choose to provide
Other information included in messages, forms or correspondence with us

We may also collect basic technical information automatically, such as browser type, device information, IP address, referring pages and website usage data.

2. How We Use Your Information

We may use the information you provide to:

Respond to your enquiries
Understand your requested medical or health-related services
Coordinate appointments and services with hospitals, clinics, imaging centers, physicians or other medical providers
Assist with translation, scheduling and practical arrangements
Communicate with you regarding your request
Improve our website and patient coordination services
Maintain appropriate administrative and service records
Comply with applicable legal or regulatory requirements

MedEase China does not sell your personal information.

3. Medical and Health Information

Some enquiries may require you to voluntarily provide medical records or health-related information.

Such information is used only where reasonably necessary to understand your request and facilitate coordination with relevant medical providers.

Please do not submit medical records or sensitive personal information unless it is necessary for your enquiry.

4. Sharing Information With Medical Providers

Where necessary to provide the coordination service you request, relevant information may be shared with independent hospitals, clinics, physicians, diagnostic centers or other healthcare providers.

Only information reasonably required for the requested service will be shared.

Medical providers are independent organizations and may have their own privacy policies, data handling procedures and legal obligations.

5. International Data Transfers

Because MedEase China assists international patients seeking medical services in China, information may be transmitted or processed across national borders.

By voluntarily submitting information for the purpose of arranging medical services or patient coordination, you acknowledge that relevant information may need to be transferred to service providers located in China or other jurisdictions involved in your request.

6. Data Security

We take reasonable administrative and technical measures to protect information submitted through our website and communications.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to respond to your enquiry, provide requested coordination services, maintain appropriate records, or meet applicable legal and administrative requirements.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand website usage and improve the visitor experience.

Third-party analytics or website services may also collect limited technical information according to their own privacy policies.

You may control or disable cookies through your browser settings where available.

9. Third-Party Websites

Our website may contain links to hospitals, medical institutions or other third-party websites.

MedEase China is not responsible for the privacy practices, security or content of external websites. We encourage you to review the privacy policy of any third-party website you visit.

10. Your Choices and Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion of information we hold about you.

You may also contact us if you no longer wish us to use information previously submitted for an enquiry, subject to applicable legal or administrative retention requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website practices or applicable requirements.

The latest version will be published on this page.

12. Contact Us

For privacy-related questions or requests, please contact:

MedEase China
Email: [email protected]
WhatsApp: +86 173 7609 8114